--- title: How do I export a transcript from my Service? description: Learn how to download the transcript or caption file for any time range of your Service, in the transcription language or any translation language --- [Skip to content](https://help.syncwords.com/live/how-do-i-export-a-transcript-from-my-service#main-content) [Contact Support](https://help.syncwords.com/live/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://tickets.syncwords.com/tickets-view?hsLang=en) [![5e7383edff0f8e6e3c4967b0\_sw-logo-black-1.png\]](https://help.syncwords.com/hs-fs/hubfs/5e7383edff0f8e6e3c4967b0_sw-logo-black-1.png?height=40&name=5e7383edff0f8e6e3c4967b0_sw-logo-black-1.png)](https://help.syncwords.com/live?hsLang=en) - [SyncWords Live Help](https://help.syncwords.com/live) Open main navigation Close main navigation - [SyncWords Live Help](https://help.syncwords.com/live) - [Contact Support](https://help.syncwords.com/live/kb-tickets/new) - [Go to Customer Portal](https://tickets.syncwords.com/tickets-view) - [Switch to VOD Knowledge Base](https://help.syncwords.com/vod) [Switch to VOD Knowledge Base](https://help.syncwords.com/vod?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [SyncWords Live Help](https://help.syncwords.com/live?hsLang=en) 2. [New Services UI](https://help.syncwords.com/live/new-services-ui?hsLang=en) # How do I export a transcript from my Service? ## Learn how to download the transcript or caption file for any time range of your Service, in the transcription language or any translation language. Transcript Export lets you create a caption or transcript file from your Service at any time, during or after your stream. You choose the format, the language and the time range, and SyncWords prepares the file for you to download. ### Step 1 – Open the Downloads tab Go to your Service and click the "**Downloads**" tab. Here you will see a list of all exports created for this Service. ![](https://help.syncwords.com/hs-fs/hubfs/image-png-Oct-07-2026-08-30-41-4621-PM.png?width=670&height=354&name=image-png-Oct-07-2026-08-30-41-4621-PM.png) ### Step 2 – Create an Export Click the "**Create Export**" button. A dialog opens with the following fields: **Format:** Select the file format. You can choose from SRT, VTT, DFXP or TXT. SRT is selected by default. See Transcript export formats and timecode options for details on each format. **Language:** Select the language of the export. The list includes the transcription language and any translation languages enabled for your Service. The transcription language is selected by default. **Timecodes:** Choose how the timecodes in your file are calculated. The default is "Offset From Start Time". This option is not available for TXT files. See [Transcript export formats and timecode options](https://help.syncwords.com/live/transcript-export-formats-and-timecode-options?hsLang=en) for all options. **Time range:** Select the start and end of the period you want to export. By default, the range is set to the last 2 hours. You can pick a preset (Last 5 minutes, Last 30 minutes, Last hour, Last 6 hours) or choose custom dates and times from the calendar. Times are entered in the time zone set on your laptop/desktop. The "Timeframe" summary under the picker shows the selected range in UTC. **NOTE**: A single export can cover up to 12 hours. To export a longer stream, create several exports with back-to-back time ranges. ![](https://help.syncwords.com/hs-fs/hubfs/image-png-Oct-07-2026-08-31-39-6635-PM.png?width=670&height=354&name=image-png-Oct-07-2026-08-31-39-6635-PM.png) ### Step 3 – Wait for the export to finish Click "**Create Export**". Your export appears in the table with the status Pending, then Processing. The status updates automatically every few seconds, so you don't need to refresh the page. Each row shows the file name, the export ID (click to copy it), and the time range in UTC. ![](https://help.syncwords.com/hs-fs/hubfs/image-png-Oct-07-2026-08-37-00-9577-PM.png?width=670&height=180&name=image-png-Oct-07-2026-08-37-00-9577-PM.png) ### Step 4 – Download the file When the status changes to Completed, click "**Download**" to save the file to your computer. ![](https://help.syncwords.com/hs-fs/hubfs/image-png-Oct-07-2026-08-47-15-4995-PM.png?width=670&height=85&name=image-png-Oct-07-2026-08-47-15-4995-PM.png) **NOTE:** Each click on "Download" creates a fresh download link, so you can download the file again at any time while it is available. ### Removing an export To delete an export, click the 3 dots and then on "Remove" on its row and confirm by clicking "**Remove Export**" in the dialog. This cannot be undone. ![](https://help.syncwords.com/hs-fs/hubfs/image-png-Oct-07-2026-08-40-05-7956-PM.png?width=670&height=192&name=image-png-Oct-07-2026-08-40-05-7956-PM.png) **IMPORTANT**: Exports are kept for 7 days. After 7 days, they are removed automatically. Download your files before then, or create a new export. ### If an export fails If something goes wrong, the export shows a failed status with a warning icon. Hover over the icon to see the reason. The most common reasons are: - No captions were created during the selected time range. Check that your Service was running and choose a range that includes captioned content. - The selected time range is longer than 12 hours, or the end time is before the start time. If an export keeps failing, please contact [Support](mailto:tickets@syncwords.com) and include the export ID. ### Exporting with the API You can also create and download exports with SyncWords API v2. 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