How to change your Organization Settings

In this article, we will go over on how to set or modify your Organization Settings.

 

NOTE: Only account Owners and Admins can access and adjust the Organization Settings pages

To view the Organization Settings on SyncWords Live, click on your profile icon on the top right corner of your screen and then select Accounts from the menu.

Org Settings_00

From this page, click on the gear icon as shown. 

Org Settings_01

This will take you to your Organization Settings page. From this page, you can select an option to edit. 

General
Events
Branding
Security
ASR Options
Dictionaries
Glossaries
API

CAUTION: Changes made will be applied to newly created events and services ONLY. They will not apply to existing services or events.


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General


Accounts - General

From the General settings tab, you have the ability to change the default view of the SyncWords Live page when you log in. You can choose either Services or Events.

Events

This tab contains settings related to your Events.


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Display Time Zone - Set the time zone you want displayed on the Captions Pages of your events.

 

NOTE: This only changes the time zone displayed on your Caption page. 

The time zone in your profile determines the time zone you see on your listing pages and when you create events.

 

Auto Start Events - Events are set to automatically start 15 minutes prior to their scheduled start time. Starting an event early is a great way to allow for testing connections prior to the actual start of an event. If you would like to change the auto start time of your event use the drop down to select a different auto start time. 

Auto Stop Events - Events are set to automatically stop at the scheduled end time. Once an event stops captions will stop coming through. It is good practice to adjust this value to set the end time to a few minutes after the scheduled end time to allow for events that run long. 

Expire event - Choose how long you would like the content delivered to your event’s captions page and widget to be available for after the event is over. Once the event expires the captions pages are no longer available. The maximum value is 120 days. You can also manually expire an event at any time from the event page.

Delay captions - Delay when your captions are delivered. Adding a delay is useful when the captioner is getting low latency access to the source audio but the stream to the delivery platform is being delayed. You would add delay to make sure the captions appearing for your attendees are appearing at approximately the same time they are being spoken.

Hide Event Information - You can hide Event information, such as Title, subtitle, date, logo, and times from the caption page.

Disable Captions Page - When disabled, the Captions Page isn't available, but the widget and other services remain available.

Dubs Page Stream Format - Choose how audio is streamed to viewers on the dubs page. The default WebRTC option is closer to realtime. HLS ensures widest compatibility. Your selection will change the dubs page URL.

 

Branding

Org Settings_Branding

Organization Logo - You can upload your organization logo in different formats (PNG, GIF, or JPG). We recommend using a logo that works well with a light background and uses transparency. Maximum logo file size is 2M. 

Widget Themes
- You can create or configure your widget and save it for your future events. Please click this link to learn how to configure a widget.

 

Security

Org Settings_Security

Passcode - If you want to limit access to your event you can require users to enter a password before they are granted access to the captions. When you set up the password, the system will ask a visitor for it before allowing them access to the captions page and/or widget. To set up a password, go to the Security tab in your event, enter the passcode you want to use and click the "Save" button.

Disable Event Token Authorization
- Turning this on will remove the additional security check offered when using the embed widget on an external website.

IAM External ID - Use this ID in a new IAM role in your AWS account that will allow publishing from SyncWords Live into your AWS MediaPackage v2.
Please check this article for detailed instructions on setting up this policy.

IAM External Role - Add the Role ARN you created using the above IAM External ID. Example: arn:aws:iam::123456789012:role/your-role-name

 

ASR Options

Org Settings_ASR Options

Language - Set the default source language you want to use in your Events and Services.

Diarization - Break up dialogue by speaker using speaker change indicators or chevrons.

Filter Profanity - Profanities are identified and filtered out from output

Filter Filler Words - Filler words, like um, uh, ah are identified and filtered out from output.

IMPORTANT: The Profanity filter is only available for the Speechmatics engine when using English (general), Spanish or Italian as the source language. The Filler Words filter is only available when using English (general) as the source language and either Speechmatics or Deepgram as the speech engine.

 

IMPORTANT: Diarization feature is only available for the Speechmatics engine.

 

Dictionaries

SyncWords allows users to help ASR outputs by adding a list of terms the engine will check against as it produces the results. You can create and save a Dictionary to be used for ASR Events/Services. Dictionaries added at the account level are saved to the account and can be pulled in to any upcoming event. Here is a link to an article on how to create one. 

Org Settings_Dictionaries

 

Glossaries

A translation glossary helps you increase the accuracy of machine translation outputs by allowing users to specify how a specific term or phrase should be translated. You can create and save a Translation glossary to be used for ASR Events/Services. When you add a glossary in Organization Settings, you will be able to apply it to any of your events or services. Here is a link to an article on how to create one. 

Org Settings_Glossaries

 

API

Use this tab is to find your API Keys & links to API documentation.

Org Settings_API