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Send captions directly to Zoom

You can use the SyncWords Live integration to send captions directly to Zoom

Make sure captions are enabled for your Zoom account. Go to https://zoom.us/ and log in to your account. You can find the caption settings under Settings > In Meeting (Advanced) > Manual captions. Make sure to turn on “Manual captions” and check “Allow use of caption API Token...”

 

Figure 1 – Enable use of 3rd party API token

 

Once your meeting or webinar has started, the host must click the Host tools button. This option is NOT available to co-hosts or attendees.. 

 

Figure 2 – Click “Show Captions" button to get API information

 

TIP: The Show Captions button may be hidden under the “More” button depending on the size of your Zoom window.

Figure 3 - This option will only be available for the Host

 

Once you have clicked the Show Caption button, click "Advanced.” option under Host controls.

Figure 4 –  Select “Advanced” under Host tools n

 

Next, select Captions under Advanced

Figure 5 – Select “Captions” under Advanced

Under Captions, make sure Allow closed captioning for this meeting is turned on, then set Enable manual captioner to On. This generates the API token. Select Copy the API token.


Figure 6 – Enable manual captioning and copy the API token

Paste the API token into the "API Key" field of your SyncWords Event. If you have a member of the SyncWords team assisting, paste the API token in the Zoom chat for them.

If you are translating your event, select the language you would like to send to Zoom from the Language drop down. Zoom only allows 3rd parties to send one language at a time. 

Please make sure to toggle Enable Zoom Captions to On and click the "Save Zoom" button to save your settings and activate the integration.

TIP: We recommend setting the “Max Number of Characters per Line” field in SyncWords to something between 42 and 50 for best results 

 

Figure 6 - Paste the API token to SyncWords Live Integration Tab of your event

 

IMPORTANT: API tokens in Zoom are only valid for 24 hours from the time an event is started. If you start an event, get the API token, stop the event and then restart the event at a later time, the API token will need to be updated.

NOTE: The CC/Live Transcript button will only become available to attendees only after the first caption has been sent. Once SyncWords begins to send captions or translations to your Zoom meeting or webinar a notification will appear for all participants and panelists to indicate that closed captions (or live transcripts) are available.

NOTE: Assuming automated captions are turned on, they will be disabled once you Enable manual captioning.