Send Captions to RingCentral (RTMP 608)

Insert real-time captions into a live stream being sent to RingCentral using a SyncWords Service in a few easy steps.

Step 1 - Create a Service

To Create a Service, go to Services and click "Create Service".

 

Give your Service a name and click the "Create Service" button.

 

Step 2 - Provide Input Media

From the "Input Stream Type" drop-down, select RTMP. Then select the "RTMP Push" or "RTMP Pull" option.

 

RTMP Push

RTMP Push will generate the RTMP URL and key combination to which you will send your stream. To generate the URL and key click the "Create Port & Save" button.

 

Copy the values generated and enter them into your existing live streaming software or service (OBS, Wirecast, Streamyard, etc.) to send your stream to SyncWords.

RTMP Pull

Selecting RTMP Pull will create a field from which you can enter a public RTMP stream that we can pull.

Remember to click the "Save" button once you have entered your values.

Step 3 - Set up Transcription

Now that we have set up the incoming stream we need to set up the Transcript section to create the captions. Use the available dropdowns to set the "Source Language" of the event, the "Speech Engine" you would like to use and optionally add or select an existing dictionary.

Step 4 - Set up Translations (optional)

If you want to send alternate language subtitles to your live stream instead of the source language captions you can do so using the Translations section. Click the "Add Translation" button and select the language you want to add from the dropdown. 

 

Once you have selected your translation language you can configure it by selecting the translation engine you want to use and optionally add or select an existing glossary.

Step 5 - Set up the Output

The last step is to set up the stream that will go out to a custom RTMP endpoint with the embedded 608 captions. Click the "Create Output" button and select RTMP from the drop-down.

A modal will pop up with "RTMP Push" selected by default. Leave that as is. Enter the "Destination URL" and the "Destination Key" in the corresponding fields.

Make sure the "Embed 608 captions" is turned on. You can also adjust the number of lines and position of the captions. If you have enabled translations pick the "Target Language" you want to send to your destination. If you want to send a second language on the CC3 channel click the "Add Channel" option and select the language you want to send to CC3 using the corresponding dropdown. You can also adjust the buffer value of the captions. Make sure to click "Save" once your selections are set. 

Roll-up line count - Configure the number of roll-up lines to display.

Positioning (from top) - Set the row where the first caption will appear on the screen. 1 is the top of the screen, 15 is the bottom.

 

Getting the Stream URL and Key from SyncWords

First, add and set up your Stage on RingCentral, set "StreamYard" as your "Stream Provider", uncheck "Enable RingCentral closed captions (English only)" and save your Stage.

 

 

Once you've saved your stage, you will see that the stream provider has changed to "RingCentral". Next, click the "RTMP Stream" tab below and then the "Generate RTMP setup" button to generate the RTMP information you need.

Using IVS as the provider, copy the RTMP URL and Streaming Key to enter into your SyncWords service output as the "Destination URL" and the "Destination Key". 

 

 

Finally, save your settings and you are ready to stream.