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SyncWords VOD Help
  • Live Knowledge Base
  • Contact us
  • Go to Customer Portal
The Basics
  • The Basics
    • FAQ
    • Resolving issues
    • Getting Started
    • Helpful Videos
  • Captions
    • Edit Captions
    • Captions
  • Transcripts
    • Transcription
    • Edit Transcript
  • Account
    • Enterprise Users
    • Settings
    • Integrations
    • Billing
  • Tools, Tips & Videos
    • Helpful Videos
    • Using SyncWords with Other Tools
      Back to home
      1. SyncWords VOD Help
      2. The Basics
      • The Basics
        • FAQ
        • Resolving issues
        • Getting Started
        • Helpful Videos
      • Captions
        • Edit Captions
        • Captions
      • Transcripts
        • Transcription
        • Edit Transcript
      • Account
        • Enterprise Users
        • Settings
        • Integrations
        • Billing
      • Tools, Tips & Videos
        • Helpful Videos
        • Using SyncWords with Other Tools

      The Basics

      Get started with Syncwords VOD with FAQs, troubleshooting tips, project setup instructions, and some video tutorials.

      FAQ

      • Media with two or more languages
      • What Languages can I Translate to?
      • Can I change transcript file after I submitted a project?
      • Editing Captions
      • Is there a file size restriction?
      • When Will My Project Be Ready For Editing?
      • SyncWords Terminology
      • Can I change media file after I submitted a project?
      • What Type of Media do you Accept?
      • What Languages Does SyncWords Support?
      • Can I cancel my order?
      • Frequently Asked Questions About Transcripts
      • Transcription Options
      • Live Captions
      See more

      Resolving issues

      • I can’t log in to my account
      • I ordered human transcription and my transcript isn’t ready yet
      • I got a 500 Error page
      • My file is stuck in a processing state

      Getting Started

      • Getting Started
      • Create a Free Account
      • How to Download Caption File?
      • Create New Project - Ordering Wizard
      • Basic Account Overview
      • Create New Project - Legacy View
      • Activate my Account
      See more

      Helpful Videos

      • Caption Your Media Using Your Own Transcript
      • SyncWords How To Video
      • Caption Your Media When You Don't Have a Transcript
      syncwords.com Help Center
      • Live Knowledge Base
      • Contact us
      • Go to Customer Portal