---
title: The Basics | SyncWords VOD Help
description: Get started with Syncwords VOD with FAQs, troubleshooting tips, project setup instructions, and some video tutorials.
---

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1. [SyncWords VOD Help](https://help.syncwords.com/vod)
2. [The Basics](https://help.syncwords.com/vod/the-basics)

# The Basics

 Get started with Syncwords VOD with FAQs, troubleshooting tips, project setup instructions, and some video tutorials.

## FAQ

- [Media with two or more languages](https://help.syncwords.com/vod/media-with-two-or-more-languages)
- [What Languages can I Translate to?](https://help.syncwords.com/vod/what-languages-can-i-translate-to)
- [Can I change transcript file after I submitted a project?](https://help.syncwords.com/vod/can-i-change-transcript-file-after-i-submitted-a-project)
- [Editing Captions](https://help.syncwords.com/vod/editing-captions)
- [Is there a file size restriction?](https://help.syncwords.com/vod/is-there-a-file-size-restriction)
- [When Will My Project Be Ready For Editing?](https://help.syncwords.com/vod/when-will-my-project-be-ready-for-editing-1)
- [SyncWords Terminology](https://help.syncwords.com/vod/syncwords-terminology)
- [Can I change media file after I submitted a project?](https://help.syncwords.com/vod/can-i-change-media-file-after-i-submitted-a-project)
- [What Type of Media do you Accept?](https://help.syncwords.com/vod/what-type-of-media-do-you-accept)
- [What Languages Does SyncWords Support?](https://help.syncwords.com/vod/what-languages-does-syncwords-support)
- [Can I cancel my order?](https://help.syncwords.com/vod/can-i-cancel-my-order)
- [Frequently Asked Questions About Transcripts](https://help.syncwords.com/vod/frequently-asked-questions-about-transcripts-1)
- [Transcription Options](https://help.syncwords.com/vod/transcription-options-1)
- [Live Captions](https://help.syncwords.com/vod/live-captions)

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## Resolving issues

- [I can’t log in to my account](https://help.syncwords.com/vod/i-cant-log-in-to-my-account)
- [I ordered human transcription and my transcript isn’t ready yet](https://help.syncwords.com/vod/i-ordered-human-transcription-and-my-transcript-isnt-ready-yet)
- [I got a 500 Error page](https://help.syncwords.com/vod/i-got-a-500-error-page)
- [My file is stuck in a processing state](https://help.syncwords.com/vod/my-file-is-stuck-in-a-processing-state)

## Getting Started

- [Getting Started](https://help.syncwords.com/vod/getting-started-1)
- [Create a Free Account](https://help.syncwords.com/vod/create-a-free-account)
- [How to Download Caption File?](https://help.syncwords.com/vod/how-to-download-caption-file)
- [Create New Project - Ordering Wizard](https://help.syncwords.com/vod/create-new-project-ordering-wizard-1)
- [Basic Account Overview](https://help.syncwords.com/vod/basic-account-overview)
- [Create New Project - Legacy View](https://help.syncwords.com/vod/create-new-project-legacy-view)
- [Activate my Account](https://help.syncwords.com/vod/activate-my-account-1)

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## Helpful Videos

- [Caption Your Media Using Your Own Transcript](https://help.syncwords.com/vod/caption-your-media-using-your-own-transcript)
- [SyncWords How To Video](https://help.syncwords.com/vod/syncwords-how-to-video-1)
- [Caption Your Media When You Don't Have a Transcript](https://help.syncwords.com/vod/caption-your-media-when-you-dont-have-a-transcript-1)

- [The Basics](https://help.syncwords.com/vod/the-basics#main-content)

    - [FAQ](https://help.syncwords.com/vod/the-basics#faq)
    - [Resolving issues](https://help.syncwords.com/vod/the-basics#resolving-issues)
    - [Getting Started](https://help.syncwords.com/vod/the-basics#getting-started)
    - [Helpful Videos](https://help.syncwords.com/vod/the-basics#helpful-videos)
- [Captions](https://help.syncwords.com/vod/captions#main-content)

    - [Edit Captions](https://help.syncwords.com/vod/captions#edit-captions)
    - [Captions](https://help.syncwords.com/vod/captions#captions)
- [Transcripts](https://help.syncwords.com/vod/transcripts#main-content)

    - [Transcription](https://help.syncwords.com/vod/transcripts#transcription)
    - [Edit Transcript](https://help.syncwords.com/vod/transcripts#edit-transcript)
- [Account](https://help.syncwords.com/vod/account#main-content)

    - [Enterprise Users](https://help.syncwords.com/vod/account#enterprise-users)
    - [Settings](https://help.syncwords.com/vod/account#settings)
    - [Integrations](https://help.syncwords.com/vod/account#integrations)
    - [Billing](https://help.syncwords.com/vod/account#billing)
- [Tools, Tips & Videos](https://help.syncwords.com/vod/tools-tips-videos#main-content)

    - [Helpful Videos](https://help.syncwords.com/vod/tools-tips-videos#helpful-videos)
    - [Using SyncWords with Other Tools](https://help.syncwords.com/vod/tools-tips-videos#using-syncwords-with-other-tools)

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