--- title: Transcript Turnaround Times description: SyncWords offers 4 levels of transcription. Please read the information below to determine when you will receive your transcript back.   Business Days Business Day means a day other than Saturday, Sun --- [Skip to content](https://help.syncwords.com/vod/transcript-turnaround-times-1#main-content) [Contact Support](https://help.syncwords.com/vod/kb-tickets/new?hsLang=en) [Go to Customer Portal](https://tickets.syncwords.com/tickets-view?hsLang=en) [![Syncwords-logo-color-black.png.png\]](https://help.syncwords.com/hs-fs/hubfs/Syncwords-logo-color-black.png.png?height=40&name=Syncwords-logo-color-black.png.png)](https://help.syncwords.com/migration/vod?hsLang=en) - [SyncWords VOD Help](https://help.syncwords.com/vod) Open main navigation Close main navigation - [SyncWords VOD Help](https://help.syncwords.com/vod) - [Contact Support](https://help.syncwords.com/vod/kb-tickets/new) - [Go to Customer Portal](https://tickets.syncwords.com/tickets-view) - [Switch to Live Knowledge Base](https://help.syncwords.com/live) [Switch to Live Knowledge Base](https://help.syncwords.com/live?hsLang=en) Hello. How can we help you? - There are no suggestions because the search field is empty. 1. [SyncWords VOD Help](https://help.syncwords.com/vod?hsLang=en) 2. [Captions](https://help.syncwords.com/vod/captions?hsLang=en) 3. [Captions](https://help.syncwords.com/vod/captions?hsLang=en#captions) # Transcript Turnaround Times SyncWords offers 4 levels of transcription. - Standard Transcription (3-5 Business Days) - Two Business Day - Next Business Day - Same Business Day Please read the information below to determine when you will receive your transcript back.   **Business Days** Business Day means a day other than Saturday, Sunday, or a federal US holiday. SyncWords observes the following holidays: - New Years' Day - Martin Luther King Jr. Day - Presidents Day - Memorial Day - 4th of July - Labor Day - Columbus Day - Veterans Day - Thanksgiving - Christmas Eve - Christmas Day   **Turnaround Times** SyncWords accepts transcription assignments between 6:00 am and 6:00 pm Eastern Time. Transcription requests submitted outside of these hours will be processed the following business day. SyncWords only returns transcripts on business days. If a request is made which results in a turnaround on a non-business day, that file will be returned the following business day. Standard, 2 Business Day, and Next Business Days turnarounds will all be returned by 8:00 pm ET.   ***Please note:*** Transcription turnaround times pertain to posting a transcript into the system, and do not take into account the time required for automated synchronization to complete or ProSync requests.   **Same Business Day** Same Business Day projects must be submitted before 2:00 pm ET in order to have the transcript returned on the same day.  Same Business Day turnaround requests submitted between 2 pm – 8 pm will be returned the next business day by 11:00 am. Media duration cannot exceed 90 minutes. Please see the turnaround table below for some example scenarios. | **Turnaround Type** | **Date Received** | **Time Received (ET)** | **Date Returned** | **Time Returned (ET)** | | --- | --- | --- | --- | --- | | Same Business Day | Wednesday | 7:00 AM | Wednesday | 5:00 PM | | Same Business Day | Wednesday | 10:00 AM | Wednesday | 8:00 PM | | Same Business Day | Wednesday | 2:00 PM | Thursday | 11:00 AM | | Same Business Day | Wednesday | 8:00 PM | Thursday | 5:00 PM | | Same Business Day | Friday | 2:00 PM | Monday | 11:00 AM | | Same Business Day | Friday | 7:00 PM | Monday | 5:00 PM | | Next Business Day | Wednesday | 7:00 AM | Thursday | 8:00 PM | | Next Business Day | Wednesday | 2:00 PM | Thursday | 8:00 PM | | Next Business Day | Wednesday | 7:00 PM | Friday | 8:00 PM | | Next Business Day | Friday | 10:00 AM | Monday | 8:00 PM | | Next Business Day | Friday | 7:00 PM | Tuesday | 8:00 PM | | Two Business Days | Wednesday | 7:00 AM | Friday | 8:00 PM | | Two Business Days | Wednesday | 2:00 PM | Friday | 8:00 PM | | Two Business Days | Wednesday | 7:00 PM | Monday | 8:00 PM | | Two Business Days | Friday | 2:00 PM | Tuesday | 8:00 PM | | Two Business Days | Friday | 7:00 PM | Wednesday | 8:00 PM |   - [The Basics](https://help.syncwords.com/vod/the-basics?hsLang=en#main-content) - [FAQ](https://help.syncwords.com/vod/the-basics?hsLang=en#faq) - [Resolving issues](https://help.syncwords.com/vod/the-basics?hsLang=en#resolving-issues) - [Getting Started](https://help.syncwords.com/vod/the-basics?hsLang=en#getting-started) - [Helpful Videos](https://help.syncwords.com/vod/the-basics?hsLang=en#helpful-videos) - [Captions](https://help.syncwords.com/vod/captions?hsLang=en#main-content) - [Edit Captions](https://help.syncwords.com/vod/captions?hsLang=en#edit-captions) - [Captions](https://help.syncwords.com/vod/captions?hsLang=en#captions) - [Transcripts](https://help.syncwords.com/vod/transcripts?hsLang=en#main-content) - [Transcription](https://help.syncwords.com/vod/transcripts?hsLang=en#transcription) - [Edit Transcript](https://help.syncwords.com/vod/transcripts?hsLang=en#edit-transcript) - [Account](https://help.syncwords.com/vod/account?hsLang=en#main-content) - [Enterprise Users](https://help.syncwords.com/vod/account?hsLang=en#enterprise-users) - [Settings](https://help.syncwords.com/vod/account?hsLang=en#settings) - [Integrations](https://help.syncwords.com/vod/account?hsLang=en#integrations) - [Billing](https://help.syncwords.com/vod/account?hsLang=en#billing) - [Tools, Tips & Videos](https://help.syncwords.com/vod/tools-tips-videos?hsLang=en#main-content) - [Helpful Videos](https://help.syncwords.com/vod/tools-tips-videos?hsLang=en#helpful-videos) - [Using SyncWords with Other Tools](https://help.syncwords.com/vod/tools-tips-videos?hsLang=en#using-syncwords-with-other-tools) [![](https://help.syncwords.com/hs-fs/hubfs/5e7383edff0f8e6e3c4967b0_sw-logo-black-1.png?width=169&height=36&name=5e7383edff0f8e6e3c4967b0_sw-logo-black-1.png)](https://help.syncwords.com/vod?hsLang=en) syncwords.com Help Center Copyright © 2025, SyncWords